Rule-based work
BPO
- Repeatable tasks with clear steps
- Data entry, admin and support
- Run to written instructions
- Checked before delivery
For businesses · TaskFlow BPO/KPO
Back-office work, handled.Give your team time back.
Our team in India runs the routine and specialist work your business depends on, from HR and payroll administration to customer support and data processing, on your schedule and to your standards.
Business process outsourcing
What are BPO and KPO?
Business process outsourcing (BPO) means a partner runs part of your day-to-day operations for you. Knowledge process outsourcing (KPO) is the same idea for work that needs judgement or subject knowledge.
Knowledge-based work
KPO
- Work that needs analysis
- Research, reports and dashboards
- Run by trained specialists
- Reviewed with you
Most businesses start with one process and add more once it runs smoothly.
Our services
Work we can take off your desk.
Eight service areas, each run by a trained team to instructions agreed with you.
HR and payroll administration
Keep employee admin accurate and on time.
- Onboarding paperwork
- Timesheets and attendance
- Payroll processing support
- Employee records
Recruitment administration
The admin side of hiring, handled.
- Job postings
- CV sourcing
- Screening calls
- Interview scheduling
Customer support
Answer customers quickly and consistently.
- Email and chat support
- Phone support
- Ticket handling
- Order updates
Data and document processing
Clean, complete and up-to-date records.
- Data entry
- Data cleansing
- CRM updates
- Invoice and form processing
Finance and accounts back office
Support for your finance team's routine work.
- Bookkeeping support
- Accounts payable entry
- Accounts receivable entry
- Reconciliations
Sales and lead support
More time for your sales team to sell.
- Lead research
- List building
- Appointment setting
- CRM upkeep
KPO and research
Information you can make decisions with.
- Market research
- Competitor tracking
- Reports
- Dashboards
Digital and content operations
Keep your online presence up to date.
- Website and marketplace listings
- Catalogue updates
- Social media scheduling
- Content uploads
Who it is for
Built for growing businesses.
BPO helps when routine work is growing faster than your team, or when you need cover outside your office hours.
- 01
Small and mid-size businesses
You do not have a back office yet, or your team spends too much time on admin instead of customers.
- 02
Staffing and recruitment agencies
You need help with sourcing, candidate admin, timesheets and payroll paperwork.
- 03
E-commerce and service businesses
Orders, listings, customer questions and data updates arrive every day and need a steady hand.
- 04
Teams that need extra hours
Work can continue in India after your office closes, so tasks are ready when you start the next day.
How we start
A careful handover.
We never take over a process in one go. Each step is agreed with you before the next one starts.
Step 01 Discovery call
You tell us the task, the volume, the tools you use and what a good result looks like.
Step 02 Process mapping
We write down every step as clear instructions (SOPs) and agree them with you.
Step 03 Pilot
Our team runs a small batch of the work so you can check the quality before anything else changes.
Step 04 Review and sign-off
We go through the pilot with you, fix anything that needs changing and confirm the plan.
Step 05 Full run
The process moves to our team, with a named team lead as your point of contact.
Step 06 Regular review
We review quality and volumes with you and improve the process over time.
Engagement models
Work with us your way.
Choose the model that fits your volume and how steady the work is.
Dedicated team
People who work only on your account and learn your business in depth.
Shared team
A trained team that handles your tasks alongside other work, suited to smaller or changing volumes.
Project-based
A one-off piece of work, such as clearing a backlog, a data migration or a research project.
Scope and terms are agreed for each engagement.
Discuss the right modelQuality and security
Your data, protected. Your standards, kept.
You are trusting us with your customers, your people and your numbers. These are the basics we work to.
Confidentiality agreements
Every team member on your account signs a confidentiality agreement.
Access you approve
We use only the systems and data you give us access to.
Second-person checks
Work is checked by a second person before it is delivered.
Written instructions
Every process has agreed steps, so the work is done the same way each time.
Privacy
Information is handled under our Privacy Policy.
Why NextCode
An extension of your team. Not a call centre.
We work as part of your business, with offices in Sheridan, Wyoming and Ahmedabad, India.
- 01
A local contact
Offices in the United States and India, so you always have someone to speak to.
- 02
Hours that overlap with yours
Our office hours are Monday to Friday, 9:00 AM to 7:00 PM EST.
- 03
HR work in one place
The same team can handle hiring, HR administration and payroll support.
- 04
A named team lead
One person responsible for your work, your updates and your questions.
BPO questions
Before you hand over a process.
Answers to the questions businesses ask most about BPO and KPO with NextCode.
01Which tasks can we outsource?
You can outsource a wide range of repeatable and process-driven business activities. These may include HR and payroll administration, recruitment administration, customer support, data and document processing, finance back-office operations, sales and lead support, digital operations, as well as research and reporting services under KPO.
02How do you keep our data safe?
We take confidentiality and responsible information handling seriously. Team members working on client processes sign confidentiality agreements, and wherever possible, we work only within the systems and platforms approved by the client. Information is handled in accordance with agreed procedures and our Privacy Policy.
03Can we start small?
Yes. Many clients prefer to begin with a small pilot project or limited batch of work before moving to a larger engagement. This allows you to evaluate the quality, communication and overall process before expanding the scope or transferring additional responsibilities to our team.
04Which hours do you work?
Our standard office hours are Monday to Friday, 9:00 AM to 7:00 PM EST. Depending on your business requirements, workload and service model, additional coverage or alternative working arrangements can also be discussed during the planning stage.
05Do we get a dedicated team?
Yes, depending on your requirements, you can choose from different engagement models. We can provide a dedicated team focused on your operations, a shared team for flexible support or a project-based team for specific assignments and defined workloads.
06Which tools can you work in?
Wherever possible, our team works within your existing tools and systems to ensure a smoother workflow and easier collaboration. This may include your CRM, HR platforms, accounting software, communication tools or other approved business systems. You can share your preferred tools with us during the initial discussion.
07How do you check quality?
Quality control is built into our working process. Each process follows documented instructions and agreed procedures, with work reviewed before delivery wherever appropriate. We also conduct regular quality reviews with clients to monitor performance, address issues and continuously improve the process.
08What does BPO cost?
BPO pricing depends on the type of work, expected volume, complexity of the process and the team model required. After understanding your specific requirements and workflow, we can recommend a suitable engagement structure and share the relevant pricing and commercial terms.
Which process would youhand over first?
Tell us the task, the volume and the tools you use. We will suggest how to start with a small pilot.