This policy explains when fees paid to NextCode Placement for career support can be refunded. Your written plan may set different terms, and if it does, your plan applies.
Cancelling before work starts
If you cancel within 7 days of paying and before we have started work on your service, we refund the upfront fee in full.
Cancelling after work has started
Once work has started, we refund the part of the upfront fee for services not yet delivered. We keep the fee for work already done, such as your role-targeting session, your prepared résumé or profile, training sessions held, and applications already sent.
We will show you how the refund was worked out.
Fees that are not refundable
- Post-placement fees, once you have accepted an offer.
- Fees for services that have been fully delivered.
- Third-party costs we paid for you with your agreement, such as background checks or government fees.
When we end the service
If we end your service because you gave false information, behaved abusively, or did not pay fees when due, we do not refund fees for work already done. If we stop for our own reasons, we refund the part of your fees for services not yet delivered.
No outcome, no automatic refund
Because no service can guarantee an interview, offer or placement, not getting a job is not by itself a reason for a refund. If you think we did not deliver what your plan included, tell us and we will review it fairly.
How to ask for a refund
Email info@nextcodeplacement.com with your name, the plan you bought and the reason. We reply within 5 business days. Approved refunds are paid to the original payment method within 14 business days.
Chargebacks
Please contact us before disputing a payment with your bank or card provider, so we can try to solve the problem first.